Transform Customer Support To Optimize Productivity
We enable customer-facing agents via contextual training, quality feedback and real-time prompts.
We enable customer-facing agents via contextual training, quality feedback and real-time prompts.
Make your team ready to answer everything that your customers worry about. Train your customer-facing team with the CX-focused knowledge they need. Evaluate performance across teams to build a customer-centric ecosystem.
Build a team that is compliant, well-trained and always ready to drive customer happiness
Dig deeper into data-driven insights that intelligently bind your customer support efforts to meet customer expectations.
Stay in sync with your teams by overviewing their content consumption and get insights to evaluate the quality of responses based on knowledge, friendliness, communication, and professionalism.
Automate workflows to improve customer experience with real-time prompts that help agents to deliver wow moments.
Be a CX champion by staying ahead of the curve and get better, faster and productive
Accelerate the performance of teams with effortless training and building a knowledge base that your organization needs.
Automatically evaluate your performance, get the right content to improve what is lacking and be the contributor in organizational-wide CX goals.
You’re not alone in the quest of delivering a great customer experience, we are there with timely content to help you sail through.
Simplify onboarding training for new frontline agents in a seamless way and make them job ready in no time.
Track your team’s KPIs, set and achieve goals and get in-depth analytics on focus areas and performance highlights across entire organization.
Empower your CX team with insights that matters to boost their performance and productivity.
Train and onboard teams across geographical boundaries easily and auto trigger modules whenever necessary.
Train and onboard teams across geographical boundaries easily and auto trigger modules whenever necessary.
Train your agents with contextual content recommendations on tickets to help them respond to customers in the best possible way.
